Marula Rehab
Substance Abuse Intensive Outpatient Treatment
COMPLETE TELEHEALTH SERVICES
About Marula Rehab
Marula Rehab offers Intensive Outpatient Treatment for both court-ordered and Non-court-ordered residents of Utah. Marula Rehab provides comprehensive Intensive Outpatient Treatment specifically designed for residents of Utah, catering to both court-ordered and Non-court-ordered individuals. Our program offers a structured and supportive environment, allowing clients to receive the vital care they need while maintaining their daily responsibilities. Whether mandated by the court or seeking help voluntarily, participants will benefit from tailored therapeutic interventions, a compassionate team of professionals, and a recovery-focused atmosphere that fosters healing and growth.
Client Based Web Presence
Marula's Client-Based Web Presence is designed to help our clients focus on the things that are important to their treatment and recovery.
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Public Based Web Presence
Marula's Public Based Web Presence is designed to help the General Public focus on and learn about the options and opportunities Marula Offers and how our programs work.
Insurance & Financial Assistance
Marula Rehab offers several options to its clients, making Treatment Services Accessible and Affordable, including our Financial Assistance and Sliding Scale Fees when Insurance is not an option.
Marula Rehab Second Chance
Marula Rehab does not believe that clients fail when they've not found successful sobriety through other programs. Marula Rehab provides additional services and options for those who need subsequent support.
The Marula Rehab Team
The Marula Rehab Team offers a distinctive approach to helping our clients learn about, understand, and commit to the benefits of Intensive Outpatient Treatment. We emphasize the importance of awareness in maintaining long-term sobriety. Every member of the Marula Team is dedicated to supporting our clients in their journey to success, no matter how long it may take to achieve that goal.The Marula Rehab Team employs a compassionate and holistic approach to empower our clients on their journey to recovery. We guide them in exploring the transformative benefits of Intensive Outpatient Treatment, fostering a deep understanding of the commitments necessary for achieving and sustaining long-term sobriety. Each team member is genuinely invested in our clients' success, providing unwavering support and encouragement, regardless of the time it may take to reach their goals. With our dedicated guidance, clients gain the insight and resilience they need to navigate the complexities of recovery and build a brighter, more fulfilling future.
Marula Rehab Telehealth Treatment
Marula Rehab offers a specialized Telehealth Treatment program designed to alleviate the concerns associated with missed appointments and challenges in maintaining regular attendance. This innovative approach ensures that compliance with treatment protocols becomes a seamless part of the recovery journey, allowing clients to focus on their healing without the added stress of logistical barriers or the lack of transportation.
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Marula Rehab ("Marularehab.com"), a premier rehabilitation center run by Marula LLC ("Marulallc.com"), is dedicated to providing comprehensive and compassionate treatment for individuals seeking recovery. Operating under the umbrella of Marula LLC, both Marula Rehab and Utah Outpatient ("Utahoutpatient.com") represent our commitment to excellence in behavioral health services. Each of these entities is a trademark of Marula as a whole, reflecting our unified mission to support the healing and growth of our clients throughout Utah and beyond.
Marula Rehab Telehealth Terms
Marula Rehab Telehealth (the “Service”) involves the use of two-way real-time electronic communications to enable Intensive Outpatient Treatment and other health-related care services where the provider(s) are at a different location from you during the online virtual telehealth treatment or services provided.
Marula Rehab Telehealth (the “Service”) involves the use of two-way real-time electronic communications to obtain information about you that may be used for assessments, consultations, treatment, and follow-up, and may include any of the following: your medical records, medical images, and output data from medical devices and sound and video files.
Telehealth may provide improved access to Treatment and related Services by enabling you to remain in your home (or at a remote site), while Marula Rehab Staff and Treatment Professionals or providers obtain information from you. There are potential risks associated with the use of telehealth.
These risks include, but may not be limited to:
a. In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate treatment services by the provider, and in this case, you may be asked to review the same information upon its uploading to your client portal. The provider may also refer you to a third-party site for additional treatment and or counseling. Should Marula Rehab conclude that its services are, or will not be, a benefit to you for the most optimal recovery.
b. Delays in treatment assessments, evaluations, and treatment services could occur due to deficiencies or failures of the equipment; and
c. In very rare instances, security protocols, if applicable, could fail, causing a breach of privacy of personal medical information.
By using this site and requesting a telehealth session, you are consenting to a telehealth session and confirming you understand the following:
The laws that protect the privacy and the confidentiality of your medical information and your right to access this information also apply to Telehealth Treatment.
For your telehealth session, you must be in a private area and not include anyone who is not directly involved with your care.
You have the right to withhold or withdraw your consent to the use of telehealth in the course of your care at any time, however, you understand that such may affect your future care or treatment at Marula Rehab due to Marula Rehab providing only “Telehealth Related Services” at this time. (*) In the event of this condition, Marula Rehab will refer you to a face-to-face treatment service closest to your area.
Alternative methods of treatment and care may be available to you, and you may choose one or more of these at any time. These alternatives have been explained to you to your satisfaction.
In an emergency, you understand that you should immediately call 911 or seek help from a hospital in your immediate area. Your telehealth provider may be able to provide you with a reference, but, can’t diagnose or treat you for emergencies.
In the event of a technical problem, you understand that you need to provide a telephone number and an email address (backup contact) where you can be reached to restart or reschedule an appointment.
You understand that under no circumstances shall Marula Rehab, or its associated domains, services, practice plans, and its other affiliated groups, their employees, and agents, be liable in any way for your use of this Service, including but not limited to, any errors or omissions caused by a third-party application, any damage to any computer system, any loss of data or any improper use or disclosure of information caused by you or any person using your username or password.
You understand that Marula Rehab, and its associated services or services providers, practice plans, and its other affiliated groups do not assume any responsibility for any losses, damages, or liabilities arising from the failure of any telecommunications infrastructure or the internet or from the misuse of any personal health information, advice, ideas, information, instruction or guidelines accessed through the Service.
You confirm that you are at least eighteen years of age or older, are competent to accept the Service offered, and will be located in the State of Utah when you receive the Service.
Website Privacy Policy
By continuing to use the Marula Rehab Intensive Outpatient Treatment Services by and through its website(s), you are acknowledging and agreeing to all of the practices described here, as well as both our Legal/Disclaimer and Notice of Privacy Practices, which are incorporated herein by reference. Please read this policy carefully.
To provide services that you request, and this commitment of privacy explains our online information practices. This website. should not be used as a substitute for emergency medical conditions and no advice provided in written form should ever replace the advice of your treating specialist. You understand that information obtained from this or any website across the World Wide Web could be misinterpreted or inappropriate for your condition. If you have a question about your Intensive Outpatient Treatment or Substance Use Disorder, we urge you to consult directly with your treatment provider.
Information Collection, Use and Disclosure
Marula Rehab Intensive Outpatient Treatment obtains information from online visitors to fulfill online requests, and to inform visitors and registered clients of programs and events. Marula Rehab has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, authentication, authorization, monitoring, auditing, and encryption. These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.
Any information collected voluntarily from our website visitors will be used to develop or improve our programs and services. The information is not sold to any third-party marketing companies. However, we may use certain tracking technologies and pixels as described in the section below, “How We Use Cookies, Pixels, and other Tracking Technologies,” which may collect some types of personally identifiable information for our website users.
The types of information we may collect from you include:
Account Information, such as your name, email address, password, postal address, phone number, date of birth, and any other information you choose to provide.
Transaction Information, such as your health insurance information, and limited payment information from you, such as payment method and payment card information; however, we do not collect or store full payment card numbers and all transactions are processed by our third-party payment processor.
Information about Others, such as the names and direct contact information of your providers, your proxies, and any dependents under your care.
Supplier and Vendor Information, such as the names and contact information of our business partners.
Educational and Professional Background, such as your employment history, cv, and academic history, and similar information.
Health Information, such as your past and present medical conditions, medication information, and treatment history. For example, our Apps may collect COVID vaccination status, COVID test results, and associated encounter information from you or your providers affiliated with Marula Rehab Intensive Outpatient Treatment. The App may also provide functionality for you to upload a copy of your COVID vaccination card if you choose to store such in your client portal. Our limited use of COVID-related information and other health information is in accordance with our Notice of Privacy Practices.
Other Information You Choose to Provide, such as when you participate in a survey, questionnaire, contest, promotion, or interactive area of the Services or when you request technical or customer support.
Information Collected Automatically
When you access our website or use Marula Rehab Services, we may automatically collect information about you may include:
Log Information: Or servers automatically record certain log file information, such as your Internet Protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities on the Services.
Mobile Device Information: Information about the mobile device you use to access or use the Services, including the hardware model, operating system and version, unique device identifiers, mobile network information, and information about your use of our Apps. With your consent, we may also collect information about the precise location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album, microphone, storage, and phonebook applications) to facilitate your use of certain services. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see “Your Choices” below.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve the Services and your experience, see which areas and features of the Services are popular, and count visits. Web beacons are electronic images that may be used in the Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.
Analytics Services: We may allow others to provide analytics services on our behalf. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. For example, we use analytics partners (such as Google Analytics) to help us analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites, and better understand your online activity.
Links to Other Websites
As a convenience, we have included links to other internet websites not managed by Marula Rehab Intensive Outpatient Treatment. Marula Rehab does not review, control, or take responsibility for the accuracy of content on these websites. The websites we link to are owned and controlled by other organizations or parties. Their Privacy and Security Policies may differ from Marula Rehab's Intensive Outpatient Treatment policies. Linking to other websites not managed by Marula Rehab does not imply endorsement or credibility of the service, information, or product(s) offered. Marula Rehab assumes no liability related to a user’s use of any linked websites. Your access to and use of these websites, including the information, services, or products, is solely at your own risk. Similarly, if a third party provides a link to our website, it does not necessarily reflect an official relationship with that third party.
How We Use Cookies, Pixels, and Other Tracking Technologies
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Sites through your computer or mobile device. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Sites. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our App.
Pixels and Web Beacons. Pages on our Sites, or our e-mails, may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Sites statistics (for example, recording the popularity of certain. Sites content and verifying system and server integrity). We use this information to assist us in improving our user experience.
Google Analytics. Marula Rehab Intensive Outpatient Treatment uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") to collect certain information relating to your use of our Sites. Google Analytics uses cookies, which are text files placed on your computer, to help our Sites analyze how users use the Sites. You can find out more about how Google uses data when you visit our Sites by visiting Google.com and searching this topic. We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics Google.com and searching this topic.
Do Not Track Signals. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they "do not track" your online activities. At this time, we do not honor such signals. However, we do not track your online activities on or across third-party websites or other online services for any purpose, including advertising.
If you’d like to disable these tracking pixels, there are several ways in which you can prevent your data from being collected by tracking pixels:
Set browser and email settings to be as restrictive as possible such that external graphics are only supported after permission, and HTML emails are not supported. Appropriate firewall settings can also be used to do this.
Some browser extensions can be used to make tracking pixels visible (such as PixelBlock, uBlock Origin, and HTTPS Everywhere).
For more information about how targeted advertising works, you can visit Google.com and searching this topic.
You can opt out of specific third-party targeted advertising by visiting the settings pages of those third parties, such as:
FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
How we use the information we collect
In addition to the uses described above, we use the information we collect for things like:
Optimizing the performance and user experience of our sites;
Operating, evaluating, and improving our business;
Providing Telehealth services;
Marketing and advertising products and services, including by inferring your interests from your interactions with our websites and newsletters and tailoring advertisements, newsletters, and offers to you (both on our websites and other websites) based on your interactions with us in our stores and online interests;
Sending you email newsletters;
Conducting research and analysis;
Communicating with you about your account, special events, surveys; and
Establishing and managing your accounts with us.
If we combine this information with your Personal Health Information (“PHI”), we will treat all of that information as PHI and will only use or disclose that information as set forth in our Notice of Privacy Practices
Security
Whether you are visiting the Marula Rehab Intensive Outpatient Treatment site or one of our other website url’s, we use reasonable security measures to protect the confidentiality of personal information under our control, and we limit access to it. We use a variety of information security controls to protect your online services. Marula Rehab sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address, and credit card number. That being said, Marula Rehab Intensive Outpatient Treatment cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information (PII) that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
Phishing Scam Awareness
Phishing is a technique used by online thieves to try to get you to disclose your personally identifiable information under false pretenses. Phishing scams begin with email messages that appear to come from popular websites or websites that you trust. These messages may include logos similar to your bank or credit card company’s logos. If you get an email message asking for personally identifiable information, do not reply or click on the link in the message.
Marula Rehab Intensive Outpatient Treatment will never request an online visitor to provide personal, health or financial information by email. Additional tips and resources regarding online safety can be found through the consumer protection website or the Better Business Bureau. This information and location also has a number of useful tips regarding shopping safely on the Internet, handling junk email, and protecting your computer.
Protecting Children
The Marula Rehab Intensive Outpatient Treatment website is not designed to attract children and we do not treat clients under the age of 18. Marula Rehab Intensive Outpatient Treatment does not target children for the collection of information online and does not knowingly collect personally identifying information from anyone under the age of 18. Marula Rehab Intensive Outpatient Treatment encourages parents and guardians to monitor their children’s online activities.
Policy Modifications
Marula Rehab Intensive Outpatient Treatment reserves the right to change this policy at any time, without advance notice. However, if Marula Rehab Intensive Outpatient Treatment makes any material changes to this policy, we will notify you by posting a notice on our website. Please review this policy periodically to keep informed of any changes or updates.
How to Contact Us
Any questions or complaints with respect to this Privacy Policy should be directed to our compliance department riskmanagement@marularehab.com Please include all information relevant to your complaint or concern.
Ownership
All pages within this website and any material available for download are the property of Marula Rehab Intensive Outpatient Treatment and/or its subsidiaries or affiliates. The content on Marularehab.com is provided to you without charge for your informational purposes only.
This website offers educational information and a description of its services, Substance Abuse or Use Information, and links to additional resources. This information is not intended to be a substitute for professional treatment advice or diagnosis. Always seek the advice of your treatment provider if you have any questions regarding your services or treatment.
Acceptable Use
Marula Rehab hereby grants you a non-exclusive license to use the website solely for your personal, non-commercial use. Any unlawful use of this website or use inconsistent with these terms and conditions is prohibited and will result in an automatic termination of such license.
By submitting a telephone number to Marula Rehab Intensive Outpatient Treatment, you agree that a representative of Marula Rehab Intensive Outpatient Treatment, or a third party acting on its behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message.
User Conduct
When using our website, you shall not post or send to or from either the website:
content for which you have not obtained all necessary consent
content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our website is being used
content which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting materials to our website in breach of this Section.
No Medical Advice
All health and health-related information contained within this website is intended to be general and/or educational in nature and should not be used as a substitute for a visit with your treatment provider for help, diagnosis, guidance, and treatment. The advice is intended to offer only general information for individuals to discuss with their treating provider. It is not intended to constitute a medical diagnosis, treatment, or endorsement of any particular test, treatment, procedure, or service. Reliance on information provided at this site is at the user’s risk. Your treatment provider should be consulted regarding matters concerning your treatment and conditions, and your needs.
Disclaimer of Liability:
Marula Rehab Intensive Outpatient Treatment does not warrant the content of this website and specifically disclaims, to the fullest extent permitted by law, any and all warranties, express or implied, of any kind or nature whatsoever. Furthermore, Marula Rehab Intensive Outpatient Treatment will not be liable to you for any damages, claims, demands or causes of action, direct or indirect, special, incidental, consequential or punitive, as a result of your use of this website or any information you obtain from it.
Indemnification
You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the website or your violation of these Terms or your violation of any third party right, including without limitation any trademark, copyright or other proprietary or privacy right.
General
These Terms, together with the Notice of Privacy Practices, other terms or legal notices published by us on the website, and any other applicable agreements, shall constitute the entire agreement between us concerning the use of the Site. If any provision of these Terms is deemed invalid by a court of competent jurisdiction,
the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such terms or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Terms of Use
By accessing and using this site, you as the user, agree to these terms and conditions. If you do not agree to all of these terms and conditions, do not use this site. Marula Rehab Intensive Outpatient Treatment has the right to change the terms and conditions of use at any time without notice to you. In using this site, you agree to any changes in the terms and conditions of use.
Last Updated: January 1, 2025
Disclaimer Legal Statement
By accessing and engaging with this website, you, as the user, acknowledge and agree to the following terms and conditions. If you do not fully accept these terms and conditions, we kindly advise you to refrain from utilizing this site. Marula Rehab reserves the right to modify these terms and conditions at any time without prior notification to you. Your continued use of this site signifies your acceptance of any modifications made to these terms.
The information regarding health and wellness that is found throughout this website is designed to be general and educational, and should not replace a consultation with a qualified healthcare professional. It is imperative to seek the advice of medical practitioners for diagnosis, guidance, and treatments tailored to your needs.
The recommendations provided are intended solely as general information for individuals to discuss with their healthcare providers. This content is not designed to serve as a definitive medical diagnosis, treatment plan, or endorsement for any specific tests, treatments, procedures, or services. Any reliance on the information provided on this site is made at the user's own risk. For questions regarding your medical condition, treatment options, or healthcare needs, please consult with your healthcare provider.
While every effort is made to present material on the Marula Rehab website that is accurate and timely, we cannot guarantee the absence of errors, omissions, or discrepancies in the completeness or accuracy of the information contained herein.
**Disclaimer of Liability:** Marula Rehab makes no guarantees regarding the content of this website. To the fullest extent permitted by law, it expressly disclaims all warranties, both expressed and implied, of any kind. Additionally, Marula Rehab shall not be liable for any damages, claims, demands, or causes of action—whether direct or indirect, special, incidental, consequential, or punitive—arising from your use of this website or any information obtained from it.
**Link Disclaimer:** Links to external websites included on this site are provided purely for your convenience. Should you choose to utilize these links, you will exit this site, and Marula Rehab assumes no responsibility or control over the content found on those external links. Using these links is done at the user's own risk.
**Jurisdiction:** Your use of this website shall be considered to have occurred in the State of Utah. The terms of this disclaimer and agreement shall be interpreted in accordance with the laws of Utah.
Language Services
Hand-in-hand with our Client Care philosophy, Language Assistance Services is dedicated to providing meaningful access to qualified interpreters. We strive to improve access to telehealth care, quality of care, and the treatment outcomes of our culturally and linguistically diverse clients. Please review the following information carefully.
Marula Rehab provides the following free language assistance services:
Telephonic interpretation
Spanish Audio Interpreters through Closed Caption
Video Remote Interpretation (VRI) through Closed Caption
Other prearranged accommodations
Notice of Non-Discrimination and Accessibility
Marula Rehab complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, or physical or intellectual disability. Marula Rehab does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, or physical or intellectual disability.
Marula Rehab:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Telephonic interpretation
Spanish Audio Interpreters through Closed Caption
Video Remote Interpretation (VRI) through Closed Caption
Other prearranged accommodations
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Telephonic interpretation
Spanish Audio Interpreters through Closed Caption
Video Remote Interpretation (VRI) through Closed Caption
Other prearranged accommodations
Information written in other languages
If you need these services, contact Marula Rehab at 801-427-1062.
If you believe that Marula Rehab has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, or physical or intellectual disability you can file a grievance with:
Marula Rehab Grievance Department:
You can file a grievance by Postal mail at 2728 N. Canyon Road Pleasant Grove Utah 84062 or Email at complaints@marularehab.com. If you need help filing a grievance, contact the Grievance Director at 385-376-8950. The Grievance Director is available to help you from 9:00 AM to 5:00 PM EST Monday through Friday, excluding State and Federal Holidays.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
The Client Financial Services Office is committed to providing exceptional assistance to both new and existing clients and their families, ensuring that everyone receives the care they need without financial strain.
We understand the challenges that can arise when seeking treatment services, and we strive to make these resources accessible to all our clients through a robust support system.
Marula Rehab takes pride in offering a diverse array of specialized services tailored to meet the unique needs of individuals seeking substance abuse treatment and related support.
Our dedicated financial services team works closely with clients to navigate the complexities of securing Medicaid. In instances where Medicaid may not be an option, we are pleased to offer a Sliding Scale Financial Support program designed by Marula Rehab, ensuring that every individual can access the vital assistance they require for their recovery journey.
Your client Rights and Responsibilities for clients seeking substance use treatment.
Your Rights:
To be fully informed, as evidenced by a client’s written acknowledgment, of the rights, responsibilities, rules, and regulations that apply to the client's conduct and the consequences of non-compliance;
- To the receipt of adequate and humane services, regardless of sources of financial support
- To the receipt of services within the least restrictive environment possible
- To receive an assessment that is used to develop an individual comprehensive treatment plan;
- To participate in the planning of his/her treatment plan and to treatment based on the same
- To a periodic staff review of your treatment plan;
- To access or amend their client record by the HIPAA laws
- To an adequate number of competent, qualified, and experienced professional clinical staff to implement and supervise the treatment plan;
- To be informed of treatment alternatives or alternative modalities;
- To be encouraged and assisted throughout treatment to understand and exercise his/her rights as a client and a citizen, including:
- The right to report any cases of suspected abuse, neglect, or exploitation of clients being served in the program, by applicable State law and abuse reporting procedures;
- The right to a grievance and appeal process;
- The right to recommend changes in policies and services;
- To be informed regarding the financial aspects of treatment, including the consequences of nonpayment of required fees
- To be informed of the extent to and limits of confidentiality, including the use of identifying information for central registry and/or program evaluation purposes
- To receive a copy of consent to release confidential information after you sign the form.
- To not be used for the solicitation of funds or other contributions by the program
- To communicate with family and significant others outside the program and not be prohibited from discussing their treatment and services including:
- To ask for assistance in communicating with the program about their concerns, or filing a grievance or complaint;
- To send and receive email and postal mail to and from the program and have such made a part of their file, as well as ensuring that such communication shall be confidential unless otherwise specified in the client release of information, and or, under the circumstance of that such disclosure of information is warranted by court order or similar situation.
- To have the right to have a representative, family member, or friend in attendance with them during any video meetings, however, the representative, family member, or friend, must sign a non-service and confidentiality agreement before attending any services provided by Marula Rehab; (This must be pre-approved)
- If your need for guest attendance or aided assistance is required due to disability, please contact Marula Rehab Special Accommodations Specialist to make them aware of your request for special accommodations.
- To appeal treatment decisions made by staff by the program grievance policy.
- Other rights and responsibilities are more clearly outlined in your client portal and within your HIPAA Consent Documents.